blinkq ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application, website, and related services (collectively, the "Services").
Our Core Privacy Principle
Your calls are yours. blinkq processes audio locally on your device or through secure cloud APIs only during active sessions. We do not store audio after your call ends. No meeting bots join your calls. The coach stays on your machine.
1. Information We Collect
1.1 Information You Provide
- Account information: Email address, name, and password when you create an account
- Product configuration: Information about your product, ICP, competitors, and objection library that you enter to customize your coaching playbook
- Payment information: Processed by Stripe — we do not store credit card details
- Communications: Emails or messages you send us
1.2 Information Collected Automatically
- Call metadata: Duration, timestamp, stage coverage, and session statistics (not the audio itself)
- Usage data: Features used, hints generated, and interaction patterns within the app
- Device information: Operating system, app version, and device identifiers for debugging and analytics
- Crash logs: Error reports to help us improve stability (no personal data)
1.3 Audio Processing
During active coaching sessions, blinkq streams audio to Deepgram's speech-to-text API for real-time transcription. This audio is:
- Processed in real-time and not stored after the session ends
- Transmitted over TLS-encrypted connections
- Not linked to your account without explicit consent
Transcripts generated during calls may be stored if you opt into post-call analysis, and you can delete them at any time.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our Services
- Generate real-time coaching hints during your calls
- Deliver post-call analysis and debriefs you request
- Process payments and manage subscriptions
- Communicate with you about updates, security notices, and support
- Detect, investigate, and prevent fraud and abuse
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, we process your personal data based on:
- Contract: Processing necessary to fulfill our Terms of Service
- Consent: For optional features like analytics and marketing communications
- Legitimate interests: Security, fraud prevention, and service improvement
- Legal obligation: Compliance with applicable laws
4. Data Retention
- Account data: Retained until you delete your account or for 30 days after deletion request
- Call transcripts: Stored only if you enable post-call analysis; deletable at any time
- Audio streams: Not stored — processed in real-time only
- Usage analytics: Aggregated and anonymized after 90 days
- Payment records: Retained for 7 years per financial regulations
5. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Object: Opt out of processing for marketing or legitimate interests
- Restrict: Limit how we process your data
- Withdraw consent: At any time where processing is based on consent
To exercise these rights, email privacy@blinkq.app. We respond within 30 days.
6. Data Security
We implement industry-standard security measures:
- AES-256 encryption at rest
- TLS 1.3 for all data in transit
- Regular security audits and penetration testing
- Access controls and employee training
- Incident response procedures
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to notifying you of breaches within 72 hours.
7. Cookies & Tracking
We use minimal cookies:
- Essential: Authentication, session management (required for the service to work)
- Analytics: Aggregated usage statistics to improve our product (Opt-in, not by default)
We do not use third-party tracking pixels or advertising cookies.
8. Third-Party Services
We use trusted third-party services:
- Deepgram: Speech-to-text transcription (data processed per their privacy policy)
- OpenRouter: LLM inference for coaching hints (data processed per their privacy policy)
- Stripe: Payment processing (we never see your card details)
- Cloud hosting: AWS/GCP for infrastructure (per their security certifications)
9. Children's Privacy
Our Services are not intended for users under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us immediately.
10. International Transfers
If you are outside the United States, your data may be transferred to and processed in the US. We ensure appropriate safeguards through Standard Contractual Clauses or adequacy decisions.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of our Services after changes constitutes acceptance.
12. Contact Us
blinkq, Inc.
123 Market Street, Suite 400
San Francisco, CA 94105
Email: privacy@blinkq.app